Good communication skills are essential to a well functioning organization! Organizations will rise on the backs people with good communication skills, and they will fall due to poor communication skills.
Sharpening Your Communicating Skills
Participants will learn how to communicate more effectively and confidently with these practical and proven techniques and skills that are essential for working in a team environment today.
- Building Clear and Assertive Communication Skills
- The Secrets to Listening (Really)
- Becoming Poised, Calm and Effective
- Phone/Email/Face-to-face Communication
- Communicating in Meetings
Building Best-Practice and Innovative Presentations
Participants will learn how to present information to a group so that it will build influence with others. Presentations can affect your credibility and make a dramatic difference when getting your message across to listeners. This workshop will give you the necessary skills to become an effective and dynamic presenter.
- Audience Analysis
- How to Prepare and Plan Presentations
- Stand and Deliver
- Using Visual and Audio Presentation Aides
- Dealing With Difficult Presentation Situations
Building Your Listening Skills
Listening is more than hearing! Listening is actively searching for understanding. Active listening demands total concentration. When
we listen actively, we listen for the full meaning of the message without making premature judgments or thinking about how we will respond.
- Essential Listening Skills
- Active Listening Process
- Nonverbal Communication
- Developing Questioning Skills
Working In A Multi-Cultural Environment
Participants will gain information to better prepare them in a culturally sensitive fashion, gain tools to better communicate with people of different backgrounds, and strategies for mitigating conflict.
- Understanding Cultural Differences
- Common cross-cultural communication challenges
- Verbal and Non-Verbal Hangups
- Strategies for Mitigating Miscommunication and Conflict
- Professional and Cultural Etiquette