Good communication skills are essential to a well functioning organization! Organizations will rise on the backs people with good communication skills, and they will fall due to poor communication skills.


Sharpening Your Communicating Skills

Participants will learn how to communicate more effectively and confidently with these practical and proven techniques and skills that are essential for working in a team environment today.

Topics include:

  • Building Clear and Assertive Communication Skills
  • The Secrets to Listening (Really)
  • Becoming Poised, Calm and Effective
  • Phone/Email/Face-to-face Communication
  • Communicating in Meetings

Building Best-Practice and Innovative Presentations

Participants will learn how to present information to a group so that it will build influence with others. Presentations can affect your credibility and make a dramatic difference when getting your message across to listeners. This workshop will give you the necessary skills to become an effective and dynamic presenter.

Topics include:

  • Audience Analysis
  • How to Prepare and Plan Presentations
  • Stand and Deliver
  • Using Visual and Audio Presentation Aides
  • Dealing With Difficult Presentation Situations


Building Your Listening Skills

Listening is more than hearing! Listening is actively searching for understanding. Active listening demands total concentration. When
we listen actively, we listen for the full meaning of the message without making premature judgments or thinking about how we will respond.

Topics include:

  • Essential Listening Skills
  • Active Listening Process
  • Nonverbal Communication
  • Developing Questioning Skills


Working In A Multi-Cultural Environment

Participants will gain information to better prepare them in a culturally sensitive fashion, gain tools to better communicate with people of different backgrounds, and strategies for mitigating conflict.

Topics Include:

  • Understanding Cultural Differences
  • Common cross-cultural communication challenges
  • Verbal and Non-Verbal Hangups
  • Strategies for Mitigating Miscommunication and Conflict
  • Professional and Cultural Etiquette